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| How much is shipping??? |
USA (3-5 days) |
| Canada & Mexico (6-10 days) Flat fee of $12.00 no matter how many items you order |
France, Australia, Brazil, China, Columbia, Denmark, Germany, Greece, Philippines, Spain, Switzerland, Japan, Italy, UK and Panama (6-10 days) (If you want to order something and your country is not listed here, email me first and we can work it out somehow) These shipping prices apply to retail purchases. Shipping charges for wholesale purchases are based on weight. |
How long will my order take to arrive? Please allow 6- 10 days for International orders. All our packages are sent with Delivery Confirmation to help ensure that your package is not lost. If you are not home at the time of delivery, the carrier will usally leave it at your local post office after leaving a note on your door. |
| What type of payment do we accept? On our secure server, we accept Visa, and MasterCard. If you have American Express or Discover, you can use PayPal to process your order. |
How do I pay by Paypal ?If you want to pay by Paypal, instead of on our server, do the following. 1) Add up your total and use the shipping chart above to figure out how much you need to add for shipping. 2) Go to the Paypal site and use the send money feature. Send your payment to alexdeleon@stayup.com Be sure to make note of the items that you want as well as the size. |
| How do I buy wholesale bulk orders? We sell t shirts at wholesale pricing for orders of 24 tees or more. Read more about wholesale below. |
| Any special directions for washing/drying? We recommend turning all shirts inside out and washing in cold water in a mild detergent. Dry on a low setting and do not iron directly over the print. This will preserve the color of all t-shirt designs and should prevent shrinking. See Here |
How do I pick my size? See Here |
| Is your online store credit card processing secure??? Yes, Our servers are Verisign verified and we use Secure Sockets Layers (SSL). This is an advanced, high grade encryption technology which protects your billing information during transmission. This technology safeguards your personal information and guarantees your privacy. After you click "pay for order online," you will be taken to the payment screen where you enter your credit card info. You will see the "s" after http in the address bar. You will also see the padlock icon in the address bar. This means that your information is completely secure for your privacy and safety. |
| Is my information kept confidential? Of course. Stay Up does not disclose or sell customer information to any third parties or outside companies. Customer information collected during the order process is only used by Stay Up to track, verify and fulfill your order. |
| Retail Return Policy: All retail items purchased from Stay Up can be returned for the purchase price (excluding shipping) within 3 days of receipt, and for exchange within 5 days of receipt. Items must be in their original condition and can not be washed or worn. It takes about 2 weeks to process your return once it is received back. After it is processed, a refund is provided to the purchaser. Shipping charges are not refunded. Wholesale Info : In stock items are shipped the same day by U S Mail. Orders are pre paid byPaypal. Any claims for damaged merchandise or shortages must be reported within 5 days of receipt. Authorized returns will be credited to the customers account. No cash refunds International customers are responsible for any value added taxes, duties or customs charges. These charges vary from country to country and are applied by the destination gonvernment.Payments are made to Stay Up in U.S funds. Any claims for damaged merchandise or shortages must be reported within 5 days of receipt. Authorized returns will be credited to the customers account. No cash refunds on wholesale or custom orders. |