STAY UP® Clothing That Won't Let You Down |
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1-310-473-0775 |
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| How much is retail shipping??? | |
| USA and USA territories: Shipping costs for your first two items is $6.00. If you order three or more items, the shipping is free. | |
Canada & Mexico: The total shipping cost is $12 flat no matter how many items you purchase.
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Shipping to the following countries is $14 flat no matter how many items you purchase Argentina, Australia, Austria, Bahamas, Belgium, Brazil, Chile, China, Columbia, Costa Rica, Denmark, Finland, France, Germany, Greece, India, Ireland, Israel, Italy, Jamaica, Japan, Norway, Panama , Philippines, Poland, Portugal, Russia, Spain, Switzerland, UK and Venezuela (6-10 days)
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| How long will my order take to arrive? | |
We use US Priority Mail for domestic and US Priority Mail International for all other countries. We ship out the next business day and you'll get your order within 3 days if you are in the United States. Please allow 6- 10 days for International orders. All our packages are sent with Delivery Confirmation to help ensure that your package is not lost. If you are not home at the time of delivery, the carrier will usally leave it at your local post office after leaving a note on your door. |
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| What type of payment do we accept? | |
We accept Visa, MasterCard and Discover on our server. If you have American Express, you may use PayPal to process your order. |
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| How do I pay by Paypal ? | |
1) Add up your total including shipping. Use the shipping chart above to figure out shipping. 2) Go to the Paypal site and use the send money feature. Send your payment to alexdeleon@stayup.com Be sure to make note of the items that you want as well as the size. |
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| Is your online store credit card processing secure? | |
Yes, Our payment gateway server is Plug N Pay Technologies. The servers are Verisign verified and use Secure Sockets Layers (SSL). This is an advanced, high grade encryption technology which protects your billing information during transmission. This technology safeguards your personal information and guarantees your privacy. After you click "pay for order online," you will be taken to the payment screen where you enter your credit card info. You will see the "s" after http in the address bar. You will also see the padlock icon in the address bar. This means that your information is completely secure for your privacy and safety. |
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| Is my information kept confidential? | |
| Yes. Stay Up does not disclose or sell customer information to any third parties or outside companies. Customer information collected during the order process is only used by Stay Up to track, verify and fulfill your order. | |
| What is your Retail Return Policy? | |
Items must be in their original condition and can not be washed or worn. After we receive the item back, a refund is provided to the purchaser. Shipping charges are not refunded. |
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| Any special directions for washing/drying? | |
| See Here | |
| How do I pick my size? | |
| See Here | |
| How do I buy wholesale bulk orders? | |
| We sell t shirts at wholesale pricing for orders of 24 tees or more. Read more about wholesale below. | |
Wholesale order terms and conditions Orders are pre paid byPaypal. Shipping costs are determined by the weight of the package. Any claims for damaged merchandise or shortages must be reported within 5 days of receipt. Authorized returns will be credited to the customers account. No cash refunds International customers are responsible for any value added taxes, duties or customs charges. These charges vary from country to country and are applied by the destination gonvernment.Payments are made to Stay Up in U.S funds. Any claims for damaged merchandise or shortages must be reported within 5 days of receipt. Authorized returns will be credited to the customers account. No cash refunds on wholesale or custom orders. |